Question 1

What is UserCompass?

Accepted Answer

UserCompass is a Product Health Engine for startups. Unlike traditional feedback boards that simply list feature requests, UserCompass correlates user feedback with revenue and usage data. It helps founders identify which features will actually drive retention and prevent churn, effectively turning user friction into lifetime value (LTV).

Question 2

How is UserCompass different from standard feedback tools like Nolt, Canny, or Frill?

Accepted Answer

The main difference is Revenue-Based Prioritization. Standard tools treat every vote equally, meaning 100 votes from non-paying users look more important than 5 votes from enterprise customers. UserCompass integrates with your billing data (e.g., Stripe) to show you the "Dollar Value" of a feature request, ensuring you build what your paying customers actually need, not just what the "vocal minority" asks for.

Question 3

Who is UserCompass designed for?

Accepted Answer

UserCompass is built for any subscription business focused on retention, from bootstrapped indie hackers to Series A startups. For Early-Stage/Indie Founders: It acts as an "automated product manager," helping you organize chaos and filter spam without hiring staff. For Seed & Series A Teams: It serves as a Product Health Engine. As you scale from 10 to 50 employees, you can't rely on gut feeling anymore. UserCompass provides the data needed to reduce churn and protect revenue, bridging the gap between Customer Success and Product teams without the complexity of enterprise-level analytics suites.

Question 4

What happens if I can't build a feature I put on the roadmap?

Accepted Answer

UserCompass helps alleviate "Roadmap Guilt" by allowing you to communicate clearly. Because you are prioritizing based on data (revenue/churn risk) rather than just vote count, you can confidently explain why certain features are being built first. Our status updates help you manage expectations without feeling "locked in" to a public promise.

Question 5

Is there a free version of UserCompass?

Accepted Answer

Yes, we offer a robust Free Tier that includes 1 project, unlimited feedback, a public board, and our Kanban workflow. It is perfect for early-stage startups just beginning to validate their product.

Question 6

How do I justify the cost of the Starter plan ($39/mo)?

Accepted Answer

The Starter plan is priced to pay for itself by saving just one customer. If the Churn Risk alerts help you retain a single user paying $40/mo, or if the revenue-prioritization helps you close one extra deal, the tool has generated a positive ROI. It also unlocks the Stripe integration, which is essential for revenue-led product management.

Question 7

How long does it take to set up?

Accepted Answer

You can be up and running in under 5 minutes. UserCompass is designed as a low-code/no-code solution. Simply create an account, connect your Stripe (optional), and share your board link with your users.

Question 8

What do you mean by "Feedback-led Retention"?

Accepted Answer

Feedback-led retention is the process of using customer feedback signals to detect churn risk before it happens. UserCompass doesn't just collect ideas; it identifies "At-Risk" revenue by flagging negative sentiment from high-value accounts. This allows founders to close the loop with dissatisfied users immediately, rather than waiting for them to cancel.

Question 9

How does the "Churn Risk Analysis" work?

Accepted Answer

UserCompass uses a combination of sentiment analysis and engagement tracking. By monitoring feedback tone and correlating it with user account value, our system highlights "Pre-Churn" signals. This gives you a prioritized list of users who need immediate attention, moving you from reactive support to proactive retention.

Question 10

Can UserCompass help me clean up spam or low-quality suggestions?

Accepted Answer

Yes, we use AI Spam Cleanup to keep your board professional. Public boards often attract generic spam or low-quality requests (like "Make it free"). UserCompass's AI automatically filters out noise and groups similar suggestions, saving founders hours of moderation time so they can focus on building.

Question 11

Does UserCompass integrate with my payment provider?

Accepted Answer

Yes, UserCompass integrates directly with Stripe (available on the Starter tier). This integration is crucial for distinguishing between "Free" users and "Pro" customers, allowing you to view your product roadmap through the lens of Annual Recurring Revenue (ARR) impact.

Question 12

Does UserCompass help with product prioritization?

Accepted Answer

Yes, by completely replacing "vote counting" with Revenue-Based Prioritization. UserCompass doesn't just show you what is popular; it shows you what is profitable. By syncing with your customer data, the platform highlights features requested by your highest-paying accounts ("Whales") versus those requested by free users. This allows you to prioritize your roadmap based on ARR impact and Churn Risk, ensuring you build features that actually move the needle on your bottom line.

Question 13

What types of companies benefit most from UserCompass?

Accepted Answer

UserCompass is optimized for SaaS (Software as a Service), Membership sites, and Digital Product companies. Basically, any business model where customer retention (LTV) is critical to survival. While it is widely used by productivity tools, dev-tools, and B2B platforms, it is effective for any digital product team that needs to stop guessing what their users want and start building features that prevent cancellation.

Question 14

Can I keep my roadmap private?

Accepted Answer

Yes. While many founders love our public roadmap for transparency, the Starter tier allows for Private Boards. This is ideal for internal team feedback or for managing sensitive feature requests from enterprise clients that you don't want competitors to see.

Frequently Asked Questions